Privacy Policy

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 Privacy Policy (Snagging Survey Mobile App)Company: Build Estimate Limited ("we", "us", "our") Address: Kings Court, 33 Kings St, Blackburn, BB2 2DH, United Kingdom Email:  info@build-estimate.co.uk  Phone: 07488284567This Privacy Policy explains how we collect, use, store, and share your personal data when you use our snagging survey mobile application (the "App") and any related services.1) Who we are (Data Controller)Build Estimate Limited is the data controller for personal data processed through the App.2) What data we collectDepending on how you use the App, we may collect:

• Account and contact details: name, email address, phone number, company name (if applicable).
• Property and project information: property address, project notes, room names, snag descriptions, priorities, status, and other information you enter.
• Photos and files: images you upload or take within the App (e.g., snag photos) and any attachments.
• Usage data: device information, app interactions, pages/screens viewed, crash logs, and diagnostic data.
• Location data (if enabled): approximate or precise location only if you grant permission (e.g., to tag a property/site visit).
• Payment data (if applicable): we may receive confirmation of payment status and transaction references from our payment provider. We do not store full card details.
• Communications: messages you send to us (support requests, emails, feedback).

3) How we use your data We use your data to:

• Provide and operate the App (create snagging reports, store and organise snag items).
• Manage your account and authenticate access.
• Generate and export reports (PDF/Excel or similar) and share them when you request.
• Provide customer support and respond to enquiries.
• Improve the App (bug fixes, performance, feature development).
• Send service-related messages (important updates, security notices).
• Meet legal, regulatory, and tax obligations.
• Prevent fraud and protect our rights and users.

4) Legal bases for processing (UK GDPR)We process personal data under one or more of these legal bases:

• Contract: to provide the App and services you request.
• Legitimate interests: to operate, secure, and improve our services (balanced against your rights).
• Consent: where you choose to enable optional features (e.g., location permissions, marketing).
• Legal obligation: where we must comply with law (e.g., accounting records).

5) Sharing your data We may share your data with:

• Service providers (processors): hosting, analytics, crash reporting, customer support tools, and email providers.
• Payment providers (if applicable): to process payments and manage subscriptions.
• Professional advisers: accountants, insurers, legal advisers.
• Authorities: where required by law or to protect rights, safety, and security.

We do not sell your personal data.6) International transfers Your data may be processed outside the UK if our service providers operate internationally. Where this happens, we use appropriate safeguards (such as UK International Data Transfer Agreement, UK Addendum to EU SCCs, or other lawful mechanisms).7) Data retention We keep personal data only as long as necessary for the purposes described above, including:

• While you maintain an account and use the App.
• As needed to provide reports/history you choose to store.
• As required to comply with legal and tax obligations.

You may request deletion of your account and associated data (see Section 10).8) Security We use reasonable technical and organisational measures to protect personal data, including access controls and secure storage. No system is 100% secure; you use the App at your own risk.9) Children The App is not intended for children under 16. We do not knowingly collect data from children.10) Your rights (UK GDPR)You have rights including:

• Access to your personal data.
• Correction of inaccurate data.
• Deletion ("right to be forgotten") in certain circumstances.
• Restriction of processing in certain circumstances.
• Data portability in certain circumstances.
• Objection to processing based on legitimate interests.
• Withdraw consent at any time (where we rely on consent).

To exercise your rights, contact  info@build-estimate.co.uk .11) Marketing preferences If we send marketing communications, you can opt out at any time using the unsubscribe link or by contacting us.12) Third-party links and services The App may allow exporting/sharing reports or linking to third-party services. Their privacy practices are governed by their own policies. We are not responsible for third-party services.13) Changes to this policy We may update this Privacy Policy from time to time. We will post the updated version on our website and/or within the App, and update the "last updated" date.14) Contact and complaints Contact:  info@build-estimate.co.uk  Address: Kings Court, 33 Kings St, Blackburn, BB2 2DH, United Kingdom If you are not satisfied with our response, you can complain to the UK supervisory authority:

• Information Commissioner’s Office (ICO):  https://ico.org.uk/ 

Last updated: 9 August 2026